contact us
We at dooori.shop are committed to providing exceptional customer service and making your shopping experience as smooth and enjoyable as possible. Whether you have questions about our products, need assistance with your order, or want to provide feedback, we’re here to help!
Below are the different ways you can get in touch with us. We aim to respond to all inquiries as quickly as possible, typically within 24-48 hours during business days.
1. Customer Support
Our dedicated customer support team is available to assist you with any questions or issues you may have regarding your orders, products, or services. Whether you need help with tracking an order, initiating a return, or understanding product details, we’re happy to assist.
- Email: You can reach us via email at contact@dooori.shop. This is the best way to get in touch with us for general inquiries or assistance. We aim to respond to all emails as quickly as possible, typically within 24 hours.
- Phone: You can also reach our customer support team by phone. If you’d like to speak with one of our representatives, call us at [Phone Number] (we will update this number as needed).
- Live Chat: For immediate assistance, we offer live chat on our website. Simply click the chat icon on the bottom right of the page to begin chatting with one of our support team members. Live chat is available during business hours (Monday to Friday, 9:00 AM to 6:00 PM).
2. Order Support
If you have any questions about your order, such as shipping, payment, cancellations, or modifications, please contact us right away. We will do everything we can to help ensure your order is processed correctly and arrives on time.
- Order Inquiries: For inquiries related to your recent orders, please include your order number in your message. This will help us resolve your concerns more efficiently.
- Refunds and Returns: If you need assistance with a return or refund, please refer to our Return Policy page and reach out to our support team. We are happy to guide you through the process.
3. Product Questions
We understand that selecting the right products is important to you. If you have specific questions about our products, whether it’s regarding the size, color, or specifications, our team is available to provide all the details you need to make an informed decision.
- Product Details: Reach out to us via email or live chat, and we’ll provide you with more information, including availability, sizing guides, and more.
- Out of Stock Items: If a product you’re interested in is currently out of stock, feel free to reach out. We can notify you when the item is restocked or suggest similar alternatives.
4. Feedback and Suggestions
We value your opinion and are always looking for ways to improve. Whether you have suggestions on how we can enhance our product selection, website functionality, or customer service, we’d love to hear from you.
- Feedback Form: If you prefer to submit your feedback through a form, feel free to use our Feedback Form on the website. Let us know how we can better serve you, and we’ll take your suggestions seriously.
- Survey Participation: Occasionally, we may send out surveys to gather your input about your shopping experience. Participating in these surveys helps us tailor our offerings and improve your future experiences with us.
5. Business Inquiries
For businesses looking to collaborate with dooori.shop, whether it’s for partnerships, wholesale inquiries, or other corporate opportunities, please reach out to us at:
- Email for Business Inquiries: contact@dooori.shop
Provide details about your business or inquiry, and we’ll get back to you with more information on how we can work together. - Partnerships: If you’re interested in a collaboration or partnership, please share your proposal or ideas with us via email. We’re open to discussing potential business opportunities that align with our goals.
6. Office Hours and Location
While we primarily operate online, we’re happy to assist you during our business hours.
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT)
- Closed: Weekends and Public Holidays
If you need to send a return, product, or business-related documents, please refer to our Return Policy for specific instructions.
We’re here to help you, and we want to make sure you have the best possible shopping experience with dooori.shop. Don’t hesitate to reach out to us for any questions or concerns you may have.
Thank you for choosing dooori.shop!